Employee

New Position

Job Title

IT and Business Analyst

Qualifications

Matric / Grade 12.

Relevant Diploma or Degree in Information Technology, Information Systems, Computer Science, Business Systems, or similar will be beneficial.

Exposure to Sage X3 or a similar ERP platform will be highly advantageous.

Certifications in hardware support, networking, systems administration, Microsoft environment support, or related IT disciplines will be beneficial.

Valid driver’s licence preferred.

Age

Not applicable. Appointment to be based on suitability, technical ability, attitude, and growth potential.

Team

Administration / Shared Services / IT Support

Reporting to

Managing Director / Financial Director / Operations Manager / Global or Regional IT Manager, depending on internal structure.

Remuneration

R20 000 – R40 000 (Depending on experience)

Company benefits in line with internal policy.

Position suited to a developing candidate with strong long-term growth potential.

Candidate Characteristics

Technically minded and practical.

Innovative and creative.

Well organised with strong control discipline.

Hands-on and willing to take ownership.

Reliable and service orientated.

Good communication skills.

Able to deal with internal staff, suppliers, and global IT teams.

Strong problem-solving ability.

Comfortable working across software, hardware, ERP, reporting, and infrastructure support.

Interested in using AI and new software tools to improve business efficiency.

Experience Required

Relevant experience in a junior IT support, business systems support, ERP support, or internal IT coordination role.

Exposure to Sage X3 or a similar ERP system is preferred.

Experience with software maintenance, access control, updates, and user support.

Experience controlling hardware registers, asset allocation, stock, and serial number records.

Basic exposure to servers, internet uptime coordination, network support, and liaison with external or group IT teams.

Exposure to IP telephony systems will be beneficial.

Experience supporting ERP-related reporting, business analytics, or dashboard preparation will be beneficial.

Exposure to evaluating, testing, and introducing new software into a business environment will be advantageous.

Experience in a multi-site or branch-based business environment will be beneficial.

Exposure to generator, solar, or building support coordination in an operational business environment will be advantageous.

Job Description

Support and help maintain Sage X3 or the company ERP system on a day-to-day basis.

Assist users with ERP queries, system issues, user access, data visibility, and general system support.

Take responsibility for all software maintenance and control, including software registers, licence awareness, updates, and user administration.

Manage and maintain company pricelists, including system updates, version control, distribution, and accuracy across the business.

Support management and internal users with business analysis, analytics, and reporting linked to ERP data.

Assist with data extraction, reporting accuracy, dashboard support, and general business information visibility.

Provide marketing support in relation to AI lead generation, AI research, and the use of AI tools to improve internal processes and commercial activity.

Conduct market research using AI tools and internet-based research to support management, sales, and strategic decision-making.

Run, evaluate, and assist with introducing new software into the business where it adds operational value.

Look after all company hardware including laptops, desktops, printers, screens, mobile devices, and related IT equipment.

Maintain strict hardware control including stock records, serial number control, user allocation, repairs, replacements, and movement tracking.

Maintain working relationship with global IT to support uptime of servers, internet connectivity, and wider business systems stability.

Escalate and follow through on technical issues until resolved.

Maintain and support the national IP phone infrastructure, including user changes, handset allocation, and telephony issue coordination.

Support building maintenance planning where linked to business continuity, including generator and solar infrastructure coordination.

Provide day-to-day IT support to staff and ensure issues are logged, followed up, and resolved effectively.

Identify opportunities for process improvement, better system usage, tighter control, and practical technology innovation across the business.

Maintain clear records and submit required reports on time.

Work closely with management, finance, operations, marketing, and global IT to support the wider business.

 

Additional Tasks

GENERAL

• Maintain all IT asset registers, software records, serial number records, and related control documentation accurately.
• Assist with onboarding and offboarding of employees from an IT, systems, hardware, and telephony perspective.
• Liaise with external service providers, telecom suppliers, hardware vendors, software providers, and maintenance contractors where required.
• Support management with investigations into system inefficiencies and practical improvements.
• Assist with preventative maintenance planning for critical support infrastructure.
• Help improve IT controls, record keeping, standardisation, and system discipline across the business.
• Support price list maintenance and related system or document control where required.
• Assist with business analysis and reporting requirements for management and operational teams.
• Carry out market research using AI tools and internet research to support business development and decision-making.
• Contribute towards continuous improvement of the company’s technology capability in line with business requirements.
• Any other duties as requested by senior management.