Key Responsibilities

• Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence.

• Aim to exceed customer expectations by ensuring timeous planning and delivery of all products and services of high-quality standards.

• Advise and provide support towards the effective resolution of customer queries.

• Always ensure customer satisfaction and retention.

• Achieve and exceed brand target in alignment with Customer Service Index.

• Management of client relationships and data through our lead management system (CRM).

• Development and implementation of benchmarked practices, which build service delivery excellence and encourage all team members to provide exceptional customer service.

• Linking our value proposition to customer needs.

• Continuously analysing customer behaviour, competitor behaviour, market and economic conditions and adjusting the sales approach.

• Ensure that our People are our greatest assets.

• Create an engaging, enabling and productive organisational culture through mentoring and coaching.

• Ensure the team is aligned to common business objectives.

• Actively demonstrate leadership through personal involvement, commitment and dedication by leading by example.

• Adhere to good corporate governance, compliance, integrity and ethics principles.

• Ensure self and business adherence to related legal compliance, e.g., FICA regulation, POPI Act and Consumer Protection Act (CPA), LRA, OSHA, EE, etc.

• Support the development and approval of a dealership budget with the Dealer Principal, which is aligned to shareholder expectations, OEM forecasts, financial institutions requirements, market conditions and taking into account all business units/ functions needs and objectives within the company.

• Ensure the budget is monitored as per agreed timelines for effectiveness, variances, income, expenses, provisions, etc.

• Align the team through daily and transparent financial information, targets and objectives.